Returns and Refunds

We hope that you are happy with your purchase. However, we do understand that sometimes you may change your mind. If you should wish to return any item from your order, then we will be happy to offer a refund or exchange provided that the item(s) is unused and is in the same condition as you received it.

 

If you wish to return an item, please contact us in the first instance at hello@thesimplerlifeltd.co.uk within 28 days of receipt of your order.

 

Please note that unless the item(s) is damaged or faulty, or there was an error on our part, the costs of returning the item(s) are non refundable.  We cannot accept any responsibility for goods in transit or returned goods that do not arrive.  We always recommend that you obtain proof of posting from the Post Office, or use a signed for service.

 

Once we have received the item(s) and it has been inspected by us, we will refund you the price of the item(s) using the same method that you originally used to pay for it. We can also exchange the product if you prefer. Please note the cost of the original postage incurred sending the item to you is non refundable, unless the item is damaged or faulty.

 

We regret that unfortunately the following items are non-returnable for hygiene reasons, unless they are damaged or faulty;  sanitary products, toothbrushes and other oral products, and personal hygiene products.

 

None of the above conditions affect your statutory rights when goods are faulty, or not as described.

 

Allergic Reactions:

 

We hope you have the most fantastic experience with the products available on our website and in store. However, our skin is different and as with all skincare products it is possible that reactions will occur. Due to this, we are not responsible for any reaction as this is down to your individual skin not to the product itself.

 

With any form of skincare or cosmetics it is always recommended that you do a patch test and wait for 24 hours. If an allergic reaction occurs, please discontinue use and seek medical advice if the reaction is severe.

 

All of the ingredients of each product are listed in the product description. Please read them carefully before ordering to ensure that you don’t have a known allergy to a specific ingredient within the product.